Privacy policy

This policy explains how Starla Group Ltd (“Starla”, “we”, “us”) collects and uses personal data when you visit starla.uk or contact us. We are the data controller for this data. Our details: Starla Group Ltd, Suite 103, 264 Lavender Hill, London SW11 1LJ, United Kingdom; company number 13255506; email sales@starla.uk.

What we collect

• Enquiry details you send through our contact form or by email: your name, company, email address, phone number and the content of your message.
• Business contact and order details if you become a customer or supplier: contact names, delivery and invoicing details, and order history.
• Technical data our hosting provider records when you visit the site, such as IP address, browser type and pages requested, for security and to keep the site running.

How we use it and why

• To reply to your enquiry and discuss working together – our legitimate interest in responding to business enquiries, or steps you ask us to take before entering a contract.
• To supply goods and services and manage our account with you – performance of a contract.
• To keep accounting and tax records – our legal obligations.
• To keep the website secure – our legitimate interest.

We do not sell your data, and we do not use it for automated decision-making.

Cookies

This website does not use advertising or analytics cookies. Fonts and images are served from our own site.

Who we share it with

We use trusted providers to run our business, who process data on our behalf: our website host and form handler (Netlify), our email provider (Microsoft), and our accountants. Where a provider stores data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or adequacy regulations. We may also share data where the law requires it.

How long we keep it

We keep enquiries that don't lead to business for up to 24 months. We keep customer and supplier records for six years after the end of the relationship, to meet UK tax and accounting rules.

Your rights

Under UK data protection law you can ask to access, correct or delete your data, to restrict or object to our use of it, and to receive it in a portable format. Email sales@starla.uk to make a request. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

We may update this policy. The date at the top shows when it last changed.