Terms and Conditions – Personal Purchase


1. We, us and our refer to Starla Group Ltd (Registered in England and Wales Company Registration 13255506)

2. You and your refer to the purchaser of the goods from us

3. Consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession

4. website means our web site www.sales.uk

5. contract means the contract of sale between you and us for the sale of the goods

Business Sales

If you order goods other than as a consumer as defined above, the following Terms and Conditions do NOT apply to you

By placing an order as a Consumer on our website, you confirm acceptance of our Terms & Conditions set out below.

When you place an Order on our website, you will receive an automated Order Acknowledgment advice which is Not our acceptance of your order. No contract exists between you and us until we accept your order by dispatching the goods. You will receive an email confirming dispatch of the goods at which point your Order has been accepted.

Description And Price Of The Goods

We make every effort to ensure that the goods described (together with the Images) are accurate at the time you place an order on our website. We also make every effort to ensure that the price is correct at the time of order. However, if the price is incorrect and we discover the error before we accept your order, we will contact you and give you the opportunity to either reconfirming the order at the correct price or cancelling the order. If you cancel your order any payment made will be refunded in full

Claims Notification

Any claim for non-delivery of a Goods shall be notified in writing by you to us within 3 working days of the date of the dispatch as stated in our email to you confirming Dispatch

Any claim that any Goods have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by you to us in writing within 3 working days of their delivery


You need to wait for an email from us to confirm that the order is ready for collection before attempting to collect your order.

Cancellation Of Order

1. If you have purchased as a Private consumer, under the United Kingdom’s Consumer Rights Act, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.

2. Cancellation must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.

3. Under the Consumer Rights Act consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging etc

4. Items such as Personal Computers and Laptops can be returned for a refund under the Consumer Rights Act providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.

5. Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation.

6. We shall issue a refund within 30 days of the cancellation directly to the method of original payment

7. Please note that the Consumer Rights Act apply only to purchases made by consumers. Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations


Please refer to the separate Warranty section of the website.

Force Majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control

Limitation Of Liability

We shall not be liable to you for any loss or damage:

where there is no breach of a legal duty owed to you by us or by our employees or agents or where such loss or damage is not reasonably foreseeable to us when we accept your order and to the extent that any increase in loss or damage results from breach by you of any term of the contract.

Our maximum liability to you under the contract shall be the value of the goods that you ordered

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit

These terms and conditions do not affect your statutory rights