Privacy Policy

Starla Group Ltd (Starla), are committed to protecting your privacy. It is important to establish and maintain a trustworthy relationship with all our customers. Starla Group Ltd takes your privacy seriously, by ensuring the right measures are in place to protect and secure your personal data in accordance with the Data Protection Act 1998 and General Data Protection Regulations. Starla Group Ltd will not transfer your data to any Third party organisation, without your prior consent. We retain data as per stipulated relevant Legislation.

Who Are We?

Starla is engaged in trading of electronic products and IT components. The information we use is designed to assist you in all aspects of IT components selection.

We are committed to following the correct business practice by being open and transparent with you. This policy informs customers why we store your personal data, where we use the personal data given, and the important steps we take to protect it.

We may collect, store and use the following kinds of personal data:

What Types Of Data Do We Collect?

The personal data we collect enables Starla to process your order in an efficient, timely manner to provide you with the best possible service. The information is collected when completing an order and is not required to browse our website. We ask for a small amount of relevant information by registering with us:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address(es)
• IP Address
• Payment Information

Why Do We Use Your Data?

Starla use your information to complete and process your orders correctly. We may need to access your data if we require additional information regarding your order. Occasionally we may contact you to keep you up to date with the latest deals Starla can offer. Customer satisfaction is a priority to us and we follow up on our orders to make sure they have been received and to ask if you are happy with our service.

Where Your Personal Data Is Stored?

The information Starla collects from you is required so you can continue to purchase with us. This information is stored securely. We store your personal data for the duration you are a customer to us so we can complete your orders and validate any warranty. It is a legal requirement that our accounts department keep and maintain your payment records for a total of six years.

Website Data

When you visit Starla’s website, a small amount of data is generated known as cookies. Cookies are small data files that your browser places on your computer or device. Cookies do not store any personal data about you or your use of the web. They can however help us deliver a more tailored service to you – for example, remembering recent product searches.

You can disable cookies from being stored on your computer or device by setting your browser to not accept cookies. Please note a specific visit to our website is not linked to a specific IP address and therefore collects anonymous statistics.

Do We Share Your Information With Third Parties?

Starla takes your privacy seriously and will only share your data if completely necessary to carry out the services we are providing. We do not sell or share your personal data with any third parties for marketing purposes.

You are responsible for keeping your password confidential. We will not ask you for your password.

It is possible that we may occasionally pass on your data to companies which we partner with to maintain a high level of customer service to you. We will always ensure that any personal details we pass on are going to a reputable company with a privacy policy that is compliant with current regulations. The companies we work with help us handle and execute your order correctly. For example, our suppliers help us get you the best prices, courier companies deliver your goods, and manufacturer’s register and validate your purchase warranties.

Accessing Your Personal Data

You are entitled to access your personal data Starla holds on you at any time. You can do this by emailing your request to our DPO (details below). We work hard to make sure your requests are acted on as quickly as possible and within the GDPR requirements.

You can unsubscribe from Starla’s mailing list at any time by visiting the website and clicking on the opt out button located within your account. If you have difficulty finding it then please give us a call and we will point you in the right direction.

Updates To Our Privacy Policy

Starla may occasionally change and update this Privacy Notice. When we do make any changes, we will publish them on our website. If you have any questions or concerns about the collection, use or disclosure of your personal information, please feel free to contact us at any time.

Starla takes pride in the service provided to all customers and work hard to ensure your privacy and personal data is safe.

Any questions relating to this privacy policy should be sent to our Data Protection Officer (DPO): data@sales.uk via email or alternatively by post to

Data Protection Office

Starla Group Ltd

Suite 103 264 Lavender Hill

London

England

SW11 1LJ